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What Is Service Status?

Service status refers to the current operational health of the game events in your Overwolf app. It indicates whether a particular game event, such as game data or in-game features (abilities, stats, etc.), is functioning properly, partially available, or unavailable. The status of these events is crucial for ensuring your app’s performance and user experience. When an event is unavailable, it can affect the functionality of certain features within the app. Read more on this here

When the game events are affected (due to a game update, a request by the game studio, or discrepancies in data), it will show as Yellow or Red. The status updates are available via public API endpoints, so your app can check real-time event statuses and adjust its behavior accordingly.

Why It’s Important to Communicate Service Status to Users

Clear communication about the service status is essential for maintaining a good user experience. If your app relies on specific game events to function and those events become unavailable or partially functional, users should be informed immediately. Communicating service disruptions helps avoid frustration, negative feedback, and bad reviews.

For example, if certain features of your app are temporarily unavailable, your app can show a message to users, indicating the issue and providing a support link, this transparency builds trust.

How to Monitor and React to Service Status

To ensure your app responds to status changes effectively, you can integrate Event Status Endpoints into your app. These public API endpoints provide the real-time health status of the game events your app uses. Using these endpoints, you can:

  • Toggle specific app functionalities based on event health.

  • Switch to fallback logic if certain features aren’t available.

  • Provide users with a visual or text indicator of any issues.

By incorporating this information, your app can adapt dynamically, ensuring a smoother experience for users even during temporary disruptions.

Ultimately, keeping users informed about the current status of game events helps manage expectations, improve user experience, and enhance the overall quality of your app.

*Let’s add some wireframes examples here, also they can test some UX functionality in the front app