Skip to main content

DxDiag

The DxDiag (DirectX Diagnostic Tool) is an tool found on any Windows computer which runs a series of diagnostics to gather crucial information about your system's hardware, operating system, and DirectX components. This information can be saved to a text file (the DxDiag log, or DxDiag.txt) which you can submit to Overwolf technical support in cases where there is suspected hardware conflicts or driver issues.

To use the DxDiag:

  1. Press Windows Key + R, or in the Windows taskbar Search box, type DxDiag. The application should open.
  2. Navigate through the app using the category tabs, or the Next page button.
  3. Press Save all information to save the DxDiag results to a file. In the folder picker, select the path of your choice.

In the DxDiag log it is important to check the following:

  • OS and build—make sure that the user is up to date.
  • Overwolf minimum requirements—make sure the following meet the minimum requirements :
    • Operating System
    • Storage
    • Graphics API support
    • .NET
    • CPU
    • RAM
  • User and system DPI settings—if the DPI setting on their system is over 100% (mostly for 4K monitors), see Scaling Overwolf Apps to ensure that they appear properly.

Diagnosing recording issues​

When diagnosing recording issues look for:

  • Display devices, card name, and driver version version—make sure it meets the Overwolf Recording Minimum Requirements.
  • Sound devices—make sure that the sound devices are the same ones set in the Overwolf Settings.

Find the same info in other logs​

In the Trace logs you can find the OS and display Device:

(INFO) (UI) LoginSession - Initializing Login Session (Windows 10 64-bit, .NET 4.8, 10.0.19041.804) (INFO) [ 9] <>c - Override GPU Info with dxdiag (Intel (R)  UHD Graphics, NVIDIA GeForce GTX 1650 Ti, ] -> [Inter (R)  UHD Graphics, NVIDIA GeForce GTX 1650 Ti, ]

In the OBS logs you can find information on the processor, memory, OS version & build, antivirus, firewalls, audio devices, screen resolution, display device and video settings:

10:22:07.823(INFO)[8958]: CPU Name: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
10:22:07.823(INFO)[8958]: CPU Speed: 2592MHz
10:22:07.823(INFO)[8958]: Physical Cores: 6, Logical Cores: 12
10:22:07.823(INFO)[8958]: Physical Memory: 16171MB Total, 694MB Free
10:22:07.823(INFO)[8958]: Windows Version: 10.0 Build 19043 (release: 2009; revision: 1110; 64-bit)
10:22:07.823(INFO)[8958]: Running as administrator: false
10:22:07.823(INFO)[8958]: Aero is Enabled (Aero is always on for windows 8 and above)
10:22:07.824(INFO)[8958]: Windows 10 Gaming Features:
10:22:07.824(INFO)[8958]: 	Game DVR: On
10:22:07.824(INFO)[8958]: 	Game Mode: On
10:22:07.826(INFO)[8958]: Sec. Software Status:
10:22:07.827(INFO)[8958]: 	ESET Security: enabled (AV)
10:22:07.827(INFO)[8958]: 	Microsoft Defender Antivirus: disabled (AV)
10:22:07.827(INFO)[8958]: 	ESET Firewall: enabled (FW)
10:22:07.827(INFO)[8958]: 	Windows Firewall: disabled (FW)
10:22:07.828(INFO)[8958]: ---------------------------------
10:22:07.828(INFO)[8958]: audio settings reset:
10:22:07.828(INFO)[8958]: 	samples per sec: 44100
10:22:07.828(INFO)[8958]: 	speakers:        2
10:22:07.828(INFO)[8958]: ---------------------------------
10:22:07.828(INFO)[8958]: ow-obs video settings reset:
10:22:07.828(INFO)[8958]: 	base resolution:   1920x1080
10:22:07.828(INFO)[8958]: 	output resolution: 1920x1080
10:22:07.828(INFO)[8958]: 	fps:               30
10:22:07.828(INFO)[8958]: 
10:22:07.830(INFO)[8958]: ---------------------------------
10:22:07.830(INFO)[8958]: Initializing D3D11...
10:22:07.830(INFO)[8958]: Available Video Adapters: 
10:22:07.832(INFO)[8958]: 	Adapter 0: NVIDIA GeForce GTX 1650 Ti
10:22:07.832(INFO)[8958]: 	  Dedicated VRAM: 4154458112
10:22:07.832(INFO)[8958]: 	  Shared VRAM:    4183293952
10:22:07.832(INFO)[8958]: 	  PCI ID:         10de:1f95
10:22:07.832(INFO)[8958]: 	  Driver Version: 27.21.14.5763
10:22:07.833(INFO)[8958]: 	  output 0: pos={0, 0}, size={1920, 1080}, attached=true, refresh=60, name=DELL P2419H
10:22:07.833(INFO)[8958]: 	  output 1: pos={-1920, 0}, size={1920, 1080}, attached=true, refresh=60, name=DELL P2419H
10:22:07.833(INFO)[8958]: 	Adapter 1: Intel(R) UHD Graphics
10:22:07.833(INFO)[8958]: 	  Dedicated VRAM: 134217728
10:22:07.833(INFO)[8958]: 	  Shared VRAM:    4183293952
10:22:07.833(INFO)[8958]: 	  PCI ID:         8086:9bc4
10:22:07.833(INFO)[8958]: 	  Driver Version: 26.20.100.7985
10:22:07.833(INFO)[8958]: 	  output 0: pos={1920, 0}, size={1920, 1080}, attached=true, refresh=144, name=
10:22:07.835(INFO)[8958]: Loading up D3D11 on adapter NVIDIA GeForce GTX 1650 Ti (0)
10:22:07.899(INFO)[8958]: D3D11 loaded successfully, feature level used: b000
10:22:07.899(INFO)[8958]: DXGI increase maximum frame latency success
10:22:08.445(INFO)[8958]: ---------------------------------
10:22:08.445(INFO)[8958]: video settings reset:
10:22:08.445(INFO)[8958]: 	base resolution:   1920x1080
10:22:08.445(INFO)[8958]: 	output resolution: 1920x1080
10:22:08.445(INFO)[8958]: 	downscale filter:  Bicubic
10:22:08.445(INFO)[8958]: 	fps:               30/1
10:22:08.445(INFO)[8958]: 	format:            NV12
10:22:08.445(INFO)[8958]: 	YUV mode:          709/Partial
10:22:08.445(INFO)[8958]: NV12 texture support enabled